Reference

Your Rights and Our Commitments on gotto77

Everything that governs your account on gotto77 — how we handle your data, how transactions via DANA, OVO, and GoPay are processed, and what you can expect from us — is set out here.

Account TermsDANA, OVO, GoPay TransactionsData & PrivacyEligible Regions OnlyContact & Dispute Paths
gotto77 Your Rights and Our Commitments on gotto77
CONTACT PATHS

Reach Us for Any Legal or Account Query

Live Chat Our live chat is available around the clock. For policy questions, account disputes, or data requests, start a chat session directly from your account dashboard — no waiting for email replies.
Email Support Send detailed legal or data-access requests to our support email. We respond to formal account and policy queries within one business day, with a reference number for every ticket.
In-App Help Open the Help section inside your gotto77 account on mobile to find policy documents, submit a data request, or flag a transaction issue tied to your DANA, OVO, or GoPay wallet.
ACCOUNT SECURITY

How We Protect Your Data and Account Access

Data Handling

We store only what is necessary — account credentials, wallet identifiers for DANA, OVO, GoPay, and transaction records. No data is shared with advertisers or unrelated third parties at any point.

Cookie Policy

We use session cookies to keep your account active and preference cookies to remember your language and payment choice. You can clear these from your mobile browser settings at any time without losing your account.

Account Security

Every login triggers an OTP sent to your registered number. If you suspect unauthorised access, lock your account immediately from the security tab and contact live chat — we can freeze activity within minutes.

Data Retention and Requests

Transaction and account records are retained as required by applicable regulations. To request a copy of your data or ask for deletion where permitted by law, submit a formal request via email support with your account ID.

Common Legal and Policy Questions Answered

We collect your name, contact number, and the wallet details you use for DANA, OVO, or GoPay. We do not collect data beyond what is needed to verify your identity and process transactions.

Yes. Send a formal data-access request to our support email with your account ID. We will compile and return your records within the timeframe required by applicable local regulations.

Open a live chat session or email support with your wallet transaction reference and the date. Our team cross-references your e-wallet log against our payment records and resolves discrepancies directly.

Access depends on local law and is available only where permitted in your region. Check the eligibility notice when you open your account, as availability may vary across different areas of Indonesia.

Transaction records are retained for the period required by applicable regulations. You may request deletion of non-mandatory data by submitting a written request through our email support channel.

We publish a notice on the platform and, where possible, send a notification to your registered contact. Continuing to use your account after the update date means you accept the revised terms.